Two weeks ago, a “software glitch” in a Verizon system kicked off a weekend full of upgrades for many of you. The glitch was allowing (or at least showing) that upgrades were being processed with unlimited data still intact, something Verizon had killed off long ago. Once the weekend had finished, though, Big Red patched up your path to upgrading with unlimited data, but did issue a statement to us suggesting that they would honor all upgrades processed over the weekend. They would also allow those who upgraded to keep unlimited data.
Most of you were able to keep those upgrades and unlimited data as online orders arrived at your homes a couple of days later. But what about those who pre-ordered the Galaxy Note 3 and are simply now receiving gadgets?
We’ve heard from a dozen or so DL readers who appear to be having concerns (now not all however sufficient to take hold of our consideration). Galaxy Notice three orders are arriving, however important points of their shipments reference 2GB $ 30 plans somewhat than the limitless information applications they had been hoping to maintain. Upon activating, they’re certainly seeing their money owed trade over to tiered knowledge plans. Some have had success switching the whole thing again by way of calling in to Verizon customer support reps, even escalating to supervisors, whereas others are hitting useless ends.
We’ve begun conversations with Verizon to peer how we will get you all sorted, however needed to begin this submit to assemble all of you who appear to have been bumped onto a tiered knowledge plan. Within the feedback, please tell us if in case you have been converted to tiered and have had no good fortune getting your limitless knowledge again. Additionally, if you happen to had been moved to a tiered plan after which managed to get it switched again to limitless, be happy to offer assist within the feedback. Let’s see if we are able to’t assist each and every different as a group, whereas we work with Verizon to get this all discovered.